Wroclaw, or poland - remote

$5000-7000 monthly gross (B2B or UoP)

We’re looking for a full-time Experience Design Team Lead to lead and grow our design team in Poland as a human centered design expert, competency manager, digital thought leader, collaborator and mentor, and extension of our global Design Leadership team.


You will lead the local Polish Design Team and be part of our global Design team of more than 120 designers in 7 countries.

Report directly to and work with global SoftServe Experience Design leadership to successfully demonstrate the value of SoftServe’s Product and Service Design skills and thought leadership. Through client work, public speaking and community involvement, serve as a leading example of SoftServe’s Experience Design practices, subject matter expertise, industry leadership and digital innovation.



  • Provide exemplary Product and Service Design consulting service fulfillment ensuring high level of customer experience and satisfaction while delivering positive and quantifiable impact on human experiences

  • Provide Pre-Sales solution leadership with the cross-functional team of BAs, Product Managers, Project Managers, Solution Architects, Engineers, Delivery Leadership, and Sales

  • Lead short term, high profile Discovery projects, client engagements, high value client workshops

  • Manage experience design competency at your location as an extension of the global design competency team

  • Build, nurture, manage and maintain strong relationships with clients, and develop new opportunities and manage growth of existing clients

  • Build, nurture, manage and maintain strong relationships with customers by teaching them the value of empathy and human centered design

  • Interact with customer teams helping those maximizing their investments in design and technology and achieving expected objectives and business 


  • Develop knowledge and skills of designers and propagate knowledge sharing culture within the team and maximize group dynamics 

  • Lead by example as a mentor and positive role model for your team 

  • Support Design Thinking education, training and development initiatives 

  • Evangelize Design Thinking process by speaking regularly at events and conferences 

  • Mentor junior and senior design staff, helping to define responsibilities and expectations 

  • Provide project guidance and help professional growth of your team


  • Portfolio of design capabilities

  • 7+ years work experience in Product Design and Service Design  

  • Proven leadership experience

  • Experience of working with US/European agencies and clients 

  • Experience of communicating with clients at managerial level 

  • Proven success in team building /management and as a team player 

  • Proven communicator/presenter/public speaker

  • Degree in Design or Technology related field (desired)

  • Fluent English is a MUST

  • Fluent Polish as a huge plus




  • Proficiency in using major Product Design and Service Design  tools and best practices

  • Proficiency in using Customer Experience, UX, and UI modeling and prototyping tools

  • Proven record in creating Experience Design strategies and standards

  • Hands-on experience in managing Product Design and Service Design, consultants and projects

  • Proven track record of implementing XD on multiple platforms (web, mobility, desktop, tablet)

  • Understanding of US and European business practices

  • Understanding of industry trends and digital disruption

​Skills you are great at:

  • Presentation and sales acumen

  • Strong leadership, communication, motivation skills

  • Analytical and creative problem-solving skills

  • Negotiation skills and organizational management skills

  • Relationship building skills

  • Ability to multitask and set workload priorities in a fast-paced environment

  • Ability to work with managers/staff and win their confidence and respect

*Global travel availability required for the role (mostly US and Canada)

**Relocation package provided

Please submit your CVs and portfolio with a form below or at